Personalised Orders

Customised and printed products are made to the requirements and artwork approved for your order. Change-of-mind returns are not normally available for correctly produced personalised orders. This does not exclude remedies for defective products, verified SPS errors or rights under applicable law.

Incorrect, Damaged or Defective Items

Please contact SPS promptly with your order reference, a description of the issue and clear photographs of the item and packaging. Keep the item and packaging available while the team reviews the issue.

Review & Resolution

For a verified SPS mistake, the team will assess an appropriate correction, reprint or replacement. Any return or refund request will be considered according to the circumstances, confirmed order details and applicable requirements. A fixed refund or return deadline is not stated unless confirmed for your order.

Artwork Approval

Check names, spelling, dates, size, quantity, cropping and layout before giving written APPROVED FOR PRINT confirmation. If an issue relates to approved artwork, contact the team to discuss the available options; any additional work or cost must be confirmed first.

Cancellations & Changes

Contact SPS as soon as you need a change or cancellation. Available options depend on whether design, printing, purchasing or other production work has started. Advance and cancellation adjustments must be reviewed by the team rather than assumed to be automatically refundable or forfeited.

Returning an Item

Contact the team before sending an item back so the correct return arrangements can be confirmed. Return-shipping responsibility and any refund method or timing will be explained after review.

Contact

0323-7774639 | [email protected]. Business hours: 9:00 AM–10:00 PM.